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Terms and Conditions
1. Introduction
These Terms and Conditions (“Agreement” or “Terms”) constitute an electronic record within the meaning of the Information Technology Act, 2000, and the rules made thereunder, including amendments introduced through the Information Technology Act, 2000 to various statutes governing electronic records. This is a computer-generated electronic record and does not require any physical or digital signature.
This document is published in accordance with Rule 3(1) of the Information Technology (Intermediary Guidelines) Rules, 2011, which require the publication of rules, regulations, privacy policy, and terms and conditions for access to or usage of www.zevarbaksa.com (“Site” or “Website”).
These Terms govern your use of the Website, owned and operated by ZevarBaksa LLP (“we,” “us,” “our,” or “Zevar Baksa”), a limited liability partnership registered under the laws of India, with its registered office at B-21, Bhan Nagar, Queens Road, Vaishali Nagar, Jaipur, Rajasthan, 302021.
These Terms form a legally binding agreement between you and ZevarBaksa LLP and apply to all visitors, users, and customers of the Site. By accessing or using the Site, you agree to be bound by these Terms and our Privacy Policy.
We reserve the right to update, amend, or replace any part of these Terms at our sole discretion, without prior notice. Continued use of the Site after such changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.
2. Eligibility
This Website is available only to individuals who are competent to contract under the Indian Contract Act, 1872. If you are under 18 years of age, you may use this Website only with the involvement and consent of a parent or legal guardian, and any purchases must be made by that parent or guardian on your behalf.
3. Website Access and Availability
Access to this Website is provided on a temporary, non-guaranteed basis. We reserve the right to withdraw, suspend, or amend the Site, in whole or in part, without notice. We are not liable if the Site is unavailable at any time or for any period, for any reason.
4. License to Use the Site
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, revocable, non-transferable license to access and make personal, non-commercial use of this Site. All rights not expressly granted remain reserved to ZevarBaksa LLP.
5. User Conduct
By using the Site, you agree that you will not:
- Violate any applicable local, national, or international law or regulation;
- Commit, support, or incite any criminal or fraudulent activity;
- Transmit viruses, malware, or other technologically harmful code;
- Attempt to hack, interfere with, or disrupt the Site, its servers, or associated networks;
- Attempt to modify, reverse-engineer, decompile, or disassemble any part of the Site;
- Use bots, scrapers, or other automated means to access or extract data from the Site without our express authorization;
- Submit false, misleading, or fraudulent information, including false payment or identity details;
- Impersonate any person or entity, or misrepresent your affiliation with one;
- Harass, threaten, or cause harm to other users;
- Infringe the intellectual property, privacy, or other rights of any third party;
- Send unsolicited advertising, spam, or promotional material through the Site;
- Bypass, disable, or tamper with any security feature of the Site.
Any breach of these conduct rules may result in immediate suspension or termination of your access, and may be reported to law enforcement where appropriate. We are not liable for any loss or damage arising from denial-of-service attacks, viruses, or other harmful material affecting your device as a result of your use of the Site.
6. Account Registration
Certain features may require you to register an account. You agree to provide true, accurate, and complete information, and to keep your login credentials confidential. You are responsible for all activity under your account. If you suspect unauthorized use of your account, contact us immediately at info@zevarbaksa.com.
7. Product Information and Accuracy
We make reasonable efforts to ensure that product descriptions, images, weights, dimensions, and pricing on the Site are accurate. However:
- Jewelry is often handcrafted, and minor variations in weight, size, stone placement, or finish between the product shown and the product delivered may occur.
- Actual colors and finishes may appear slightly different depending on your screen settings.
- Product availability, descriptions, and prices are subject to change without notice.
We are not liable for reliance on information that later proves to be inaccurate or outdated, though we will make reasonable efforts to correct known errors.
8. Intellectual Property
All content on this Site — including text, images, product photography, logos, designs, brand names (“Zevar Baksa,” “ZevarBaksa LLP”), layout, and the overall look and feel of the Site — is the property of ZevarBaksa LLP and is protected under applicable copyright, trademark, and intellectual property laws.
You may not copy, reproduce, distribute, publish, or use any content from the Site for commercial purposes without our prior written consent. You may not use our trademarks, brand names, or content as meta tags, in framing, or in any hidden-text technique without express written consent.
9. User-Submitted Content
If you submit reviews, suggestions, photos, or other content to us (including via social media tags or customer feedback), you grant ZevarBaksa LLP a perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, adapt, publish, and display that content across our marketing and business channels. We are under no obligation to use or retain any content you submit and may remove it at our discretion.
10. Orders, Pricing, and Payment
10.1 Placing an Order
By placing an order, you are making an offer to purchase, subject to acceptance and confirmation by us. All orders are subject to product availability and price confirmation. Once accepted, we will confirm your order by email or WhatsApp.
10.2 Made-to-Order vs. Ready-Stock Items
- Ready-stock items are dispatched promptly upon order confirmation and payment.
- Made-to-order items are handcrafted specifically for you following confirmation of your order and will be dispatched within 15–20 days from the date of order. Because these pieces are made specifically for you, they are not held as pre-manufactured stock.
10.3 Payment
Full payment is required at the time of placing an order. We currently accept online payments only, processed securely through Razorpay. We do not offer Cash on Delivery (COD) at this time. We are not responsible for payment failures, delays, or disputes arising from the payment gateway, though we will assist in resolving such issues where possible.
10.4 Pricing
Prices displayed on the Site are inclusive of applicable GST, quoted in Indian Rupees (INR) unless otherwise stated. Precious metal and stone prices fluctuate with the market; prices for made-to-order pieces may therefore vary slightly between the time of quotation and time of crafting, and we will confirm final pricing with you before dispatch if any change occurs.
10.5 Order Errors
If a pricing or description error is discovered after you place an order, we will notify you and give you the option to reconfirm at the corrected price or cancel for a full refund.
11. Cancellations
11.1 Ready-Stock Items
Cancellation requests for ready-stock items will be accepted only if the order has not yet been shipped. Please email us at info@zevarbaksa.com within 24 hours of placing your order.
11.2 Made-to-Order Items
Because made-to-order pieces are crafted specifically for you, cancellation requests made after production has begun are subject to a deduction of 30% of the order value to cover materials and labor already committed, with the balance refunded to your original payment method. Cancellations requested before production begins will be refunded in full.
Sales are also subject to our separate Return & Exchange Policy, linked on the Site.
12. Shipping
12.1 Domestic Shipping (India)
We currently ship within India only. Shipping timelines depend on your location and whether the item is ready-stock or made-to-order. Risk of loss and title to items pass to you upon delivery to the shipping carrier. You are responsible for filing any claims with the carrier for items lost or damaged in transit.
13. Disclaimer of Liability
To the fullest extent permitted by law, ZevarBaksa LLP disclaims all warranties, express or implied, regarding the Site and its content, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Use of the Site is at your own risk. We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or harmful components.
Where liability cannot be excluded by law, our total liability to you for any claim arising from your use of the Site or purchase of products shall not exceed the greater of ₹[X],000 or the purchase price of the relevant product.
14. Indemnification
You agree to indemnify and hold harmless ZevarBaksa LLP, its partners, employees, and agents from any claims, losses, damages, and expenses (including legal fees) arising from your breach of these Terms or misuse of the Site.
15. Third-Party Links and Trademarks
Any third-party trademarks, brand names, or content referenced on the Site are the property of their respective owners and are used only to describe or identify products or services. Such references do not imply endorsement or affiliation.
16. Copyright Complaints
If you believe content on this Site infringes your copyright, please contact us at info@zevarbaksa.com with:
- Identification of the copyrighted work and the infringing material;
- Your contact information;
- A signed statement, made in good faith, that you are authorized to act on behalf of the copyright owner.
17. Force Majeure
We are not liable for delays or failure to perform any obligation under these Terms where such delay or failure results from circumstances beyond our reasonable control, including strikes, natural disasters, fire, or disruption to courier or postal services.
18. Governing Law and Jurisdiction
These Terms are governed by the laws of the State of Rajasthan, India. You irrevocably submit to the exclusive jurisdiction of the courts in Jaipur, Rajasthan for any dispute arising out of or relating to these Terms or your use of the Site.
19. Arbitration
Any dispute arising out of or relating to these Terms shall first be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by mutual consent of the parties. The seat and venue of arbitration shall be Jaipur, Rajasthan, and proceedings shall be conducted in English. The arbitrator's award shall be final and binding on both parties. Arbitration shall proceed on an individual basis only; you waive any right to participate in a class or consolidated proceeding.
20. Severability
If any provision of these Terms is found unlawful, void, or unenforceable, the remaining provisions will continue in full force and effect.
21. No Partnership
Nothing in these Terms creates any partnership, agency, employment, or joint venture between you and ZevarBaksa LLP.
22. Waiver
Our failure to enforce any provision of these Terms shall not be deemed a waiver of our right to enforce that or any other provision in the future.
23. Entire Agreement
These Terms constitute the entire agreement between you and ZevarBaksa LLP regarding your use of the Site and supersede any prior agreements or understandings.
24. Contact Us
For any questions regarding these Terms, please contact us at:
ZevarBaksa LLPB-21, Bhan Nagar, Queens RoadVaishali Nagar, JaipurRajasthan, 302021