Privacy Policy

1. Introduction

ZevarBaksa LLP (“we,” “us,” “our,” or “Zevar Baksa”) respects your privacy and is committed to protecting the personal data you share with us when you visit or use www.zevarbaksa.com (“Site”).

This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and the choices and rights available to you. It is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (“DPDP Act”).

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy. We may update this policy from time to time; the “Last updated” date above reflects the most recent revision, and material changes will be notified via a prominent notice on the Site.

2. Who We Are

ZevarBaksa LLP, a limited liability partnership registered in India, with its registered office at B-21, Bhan Nagar, Queens Road, Vaishali Nagar, Jaipur, Rajasthan, 302021, is the entity responsible for processing your personal data as described in this policy (“Data Fiduciary” under the DPDP Act).

3. Information We Collect

4. How We Use Your Information

We use the personal data we collect to:

• Process and fulfil your orders, including made-to-order and ready-stock items;
• Create and manage your account;
• Communicate with you about your orders, account, and customer service queries;
• Send you promotional and marketing communications — including new collection launches, offers, and updates — via email, SMS, and WhatsApp, where you have not opted out;
• Run and measure advertising, including retargeting ads on platforms such as Instagram, Facebook, and Google, to show you products relevant to your browsing on our Site;
• Analyze and improve the Site's performance and your experience, using Google Analytics (see Section 5);
• Detect, prevent, and investigate fraud or unlawful activity;
• Comply with applicable legal and regulatory requirements.

Where required under the DPDP Act, we will seek your consent before processing your personal data for a specified purpose, and you may withdraw that consent at any time (see Section 8).

5. Cookies, Analytics, and Retargeting

6. How We Share Your Information

We do not sell your personal data. We may share it only in the following circumstances:

• Service providers acting on our behalf, strictly to perform functions for us — this includes Razorpay (payments), courier/logistics partners (order delivery), and Google (analytics). These providers are only permitted to use your data to perform the specific service requested and not for their own independent purposes.
• Legal and safety reasons — where required by law, court order, or government request, or where we believe disclosure is necessary to protect our rights, prevent fraud, or protect the safety of any person.
• Business transfers — if ZevarBaksa LLP is involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, subject to confidentiality protections.

We do not share customer data with our artisan or manufacturing partners. Customer personal data is used only for order fulfilment and communication purposes within the company and stays internal to ZevarBaksa LLP and the limited service providers listed above.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, including to provide our services, comply with legal and tax obligations, resolve disputes, and enforce our agreements. When data is no longer needed for these purposes, we take steps to delete or anonymize it.

8. Your Rights

Under the DPDP Act and other applicable law, you have the right to:

• Access the personal data we hold about you;
• Correct or update inaccurate or incomplete data;
• Withdraw consent you previously gave for a specific processing purpose, at any time;
• Request erasure of your personal data, subject to our legal obligations to retain certain records;
• Nominate another individual to exercise your rights on your behalf in the event of your death or incapacity, as provided under the DPDP Act;
• Opt out of promotional emails, SMS, or WhatsApp messages at any time by contacting us or using the unsubscribe option in the communication itself;
• Grievance redressal — raise a complaint about how we handle your personal data (see Section 11).

To exercise any of these rights, contact us at info@zevarbaksa.com. We will respond within a reasonable timeframe as required by applicable law.

9. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Data Transfers

Some of our service providers (such as Google Analytics and advertising platforms) may process data outside India. Where this occurs, we take reasonable steps to ensure your data continues to be protected consistently with this Privacy Policy and applicable law.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and the DPDP Act, if you have any grievance regarding the processing of your personal data, please contact:

12. Third-Party Links

Our Site may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review their privacy policies before providing any personal data.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated "Last updated" date, and for significant changes, we will provide additional notice where appropriate.